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Himanish Ganguly

Helpdesk Solutions Consultant

Himanish Ganguly is a dedicated expert in helpdesk and ticketing software, specializing in optimizing customer support processes. With Infizo Desk, he empowers organizations to streamline ticket management, improve response times, and deliver exceptional customer service. Himanish’s practical approach ensures businesses can effectively address client needs while enhancing support team productivity.

All Blogs by

Himanish Ganguly

Managing Remote Helpdesk Teams: Best Practices and Tools
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June 10, 2025
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Himanish Ganguly
Managing Remote Helpdesk Teams: Best Practices and Tools

Infizo Desk empowers remote helpdesk teams with centralized ticketing, SLA workflows, automation, collaboration, analytics, and secure access.

Handling Helpdesk Overload: Smart Scaling During High-Volume Periods
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June 4, 2025
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Himanish Ganguly
Handling Helpdesk Overload: Smart Scaling During High-Volume Periods

Optimize helpdesk performance during peak traffic with smart workflows, automation, and real-time tools using Infizo Desk for seamless support delivery.

Simplifying Ticket Routing with Workflow Automation
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May 16, 2025
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Himanish Ganguly
Simplifying Ticket Routing with Workflow Automation

Automate ticket routing with Infizo Desk to speed up assignments, reduce errors, and ensure every issue reaches the right team—fast and effortlessly.

Incident Management Strategies to Minimize Business Disruption
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May 4, 2025
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Himanish Ganguly
Incident Management Strategies to Minimize Business Disruption

Minimize disruptions with Infizo Desk using smart ticketing, automation, SLA tracking, and real-time analytics for faster, accountable incident resolution.

Enhancing Work Order Coordination and Efficiency Within a Help Desk System
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February 17, 2025
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Himanish Ganguly
Enhancing Work Order Coordination and Efficiency Within a Help Desk System

Manage work orders efficiently with Infizo Desk—centralize tasks, automate assignments, track progress, and enhance accountability for seamless operations.

 Understanding Property Maintenance and Types of Property Maintenance Workers with Infizo Desk
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August 1, 2024
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Himanish Ganguly
Understanding Property Maintenance and Types of Property Maintenance Workers with Infizo Desk

Property maintenance ensures cleanliness, safety, and repairs, boosting tenant satisfaction. Infizo Desk streamlines task management, real-time notifications, and reporting.

Optimizing Business Operations with Effective Ticketing Management Systems
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August 6, 2024
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Himanish Ganguly
Optimizing Business Operations with Effective Ticketing Management Systems

A Ticketing Management System centralizes and automates support requests, enhances efficiency, improves customer satisfaction, and provides valuable data insights.

Strategic Maintenance Management: Objectives, Functions, and Best Practices
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August 6, 2024
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Himanish Ganguly
Strategic Maintenance Management: Objectives, Functions, and Best Practices

Optimize asset performance with strategic maintenance management. Infizo Desk streamlines workflows, reduces costs, and enhances reliability.

Enhancing Help Desk Operations with Customizable Automation Rules
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April 21, 2025
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Himanish Ganguly
Enhancing Help Desk Operations with Customizable Automation Rules

Boost help desk efficiency with Infizo Desk’s customizable automation rules—streamline routing, SLAs, OTP closures, workflows, and ticket management.

Utilizing Mobile Apps for On-the-Go Incident Management
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March 18, 2025
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Himanish Ganguly
Utilizing Mobile Apps for On-the-Go Incident Management

Infizo Desk’s mobile app enables fast incident reporting, real-time tracking, and quick resolution—ensuring smooth operations anytime, anywhere.

 Understanding Perspective Maintenance and Its Benefits with Infizo Desk
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August 1, 2024
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Himanish Ganguly
Understanding Perspective Maintenance and Its Benefits with Infizo Desk

Perspective Maintenance, enhanced by Infizo Desk, analyzes asset data for proactive recommendations, reducing risks, downtime, and boosting reliability and efficiency.

Is Predictive Maintenance the Right Option for Asset Management?
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June 20, 2022
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Himanish Ganguly
Is Predictive Maintenance the Right Option for Asset Management?

Predictive maintenance anticipates failures; condition monitoring reacts to changes. Both enhance asset management and reduce downtime.

Steps Involved in the Incident Management Process
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September 13, 2019
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Himanish Ganguly
Steps Involved in the Incident Management Process

Incident management streamlines IT issue resolution, focusing on quick service restoration using a structured process and error database.

The Benefits of Recurring Schedules in Maintenance Management
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January 21, 2025
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Himanish Ganguly
The Benefits of Recurring Schedules in Maintenance Management

Recurring maintenance schedules prevent downtime, extend equipment life, enhance safety, and boost efficiency with tools like Infizo Desk.

Reducing Costs and Boosting Performance: Effective Maintenance Programs
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August 6, 2024
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Himanish Ganguly
Reducing Costs and Boosting Performance: Effective Maintenance Programs

Efficient maintenance reduces costs and boosts asset performance. Strategies include preventive maintenance, staff training, and using Helpdesk and Ticketing systems.

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Streamlining Workflow Automation in 2025 with Low-Code/No-Code Solutions
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June 17, 2025
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Naresh
Streamlining Workflow Automation in 2025 with Low-Code/No-Code Solutions

Infizo Builder is a no-code platform that streamlines workflow automation across teams, enabling faster, smarter, and scalable business operations.

Low-Code/No-Code and IoT: Building Connected Devices Quickly and Efficiently
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April 15, 2025
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Naresh
Low-Code/No-Code and IoT: Building Connected Devices Quickly and Efficiently

Infizo Builder simplifies IoT app development with no-code tools—enabling fast, secure, scalable device management, automation, and real-time monitoring.

The Impact of Low-Code/No-Code on Traditional Software Development Roles
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April 7, 2025
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Naresh
The Impact of Low-Code/No-Code on Traditional Software Development Roles

Low-code/no-code tools like Infizo Builder are changing how apps are built—faster, easier, and reshaping developer roles for smarter solutions.

How Low-Code/No-Code is Shaping the Future of Remote Work
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March 11, 2025
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Naresh
How Low-Code/No-Code is Shaping the Future of Remote Work

Infizo Builder empowers remote teams with rapid app development, seamless collaboration, and secure, scalable solutions for efficient operations.

The Rise of Citizen Developers: Democratizing App Development in 2025
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February 15, 2025
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Naresh
The Rise of Citizen Developers: Democratizing App Development in 2025

Infizo Builder empowers non-technical users to build apps, automate workflows, and drive innovation with no-code tools, reducing IT dependency and costs.

Customizing Application Features with Infizo Builder's Versatile Control Options
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January 17, 2025
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Naresh
Customizing Application Features with Infizo Builder's Versatile Control Options

Infizo Builder empowers businesses to create customizable, feature-rich apps effortlessly with its versatile no-code/low-code platform.

Tips for Creating Interactive and Insightful Reports with Infizo Builder
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January 6, 2025
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Naresh
Tips for Creating Interactive and Insightful Reports with Infizo Builder

Create clear, interactive reports with Infizo Builder using drag-and-drop tools, real-time data, and custom features to boost decision-making and efficiency.

Designing Effective Multi-Level Workflows in Infizo Builder
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December 4, 2024
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Naresh
Designing Effective Multi-Level Workflows in Infizo Builder

Streamline processes with Infizo Builder's no-code multi-level workflows, featuring automation, role-based controls, and seamless integration.

How Infizo Builder Supports Comprehensive User Management
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November 19, 2024
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Naresh
How Infizo Builder Supports Comprehensive User Management

Infizo Builder simplifies user management with RBAC, SSO, analytics, and onboarding, ensuring secure, scalable, and efficient application control.

The Future of Application Development: Trends in Low-Code Platforms
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November 4, 2024
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Naresh
The Future of Application Development: Trends in Low-Code Platforms

Low-code platforms like Infizo Builder empower rapid, collaborative app development, enabling businesses to innovate with speed, security, and customization.

Leveraging REST APIs for Efficient Application Integration
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October 21, 2024
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Naresh
Leveraging REST APIs for Efficient Application Integration

Leverage REST APIs with Infizo Builder to streamline application integration, enhance efficiency, enable real-time data sync, and ensure secure, scalable solutions.

Enhancing Business Communication with Customizable Templates
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September 23, 2024
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Naresh
Enhancing Business Communication with Customizable Templates

Infizo Builder's Customizable templates enhance business communication by improving consistency, professionalism, and efficiency while saving time and reducing errors.

Streamlining Workflow Management with Infizo Builder
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September 23, 2024
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Naresh
Streamlining Workflow Management with Infizo Builder

Streamline workflow management with Infizo Builder, boost productivity, reduce errors and adapt quickly with no-code/low-code flexibility.

Role-Based Access Control in Low-Code Development: A Key to Secure Applications
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August 16, 2024
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Naresh
Role-Based Access Control in Low-Code Development: A Key to Secure Applications

RBAC in low-code platforms like Infizo Builder enhances security and compliance by managing user access based on roles, ensuring secure app development.

The Importance of Custom Dashboards in Business Analytics
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August 5, 2024
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Naresh
The Importance of Custom Dashboards in Business Analytics

Custom dashboards optimize analytics, improve decisions, and boost collaboration. Infizo Builder’s No-Code platform simplifies creation and integration.

How to Increase Your Business Productivity with Utility Tracking Software?
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April 30, 2024
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Ketan Kashyap
How to Increase Your Business Productivity with Utility Tracking Software?

Utility tracking software saves costs, forecasts use, and increases productivity with real-time alerts and detailed reports.

What Are Several Types of Reports in Utility Management Software?
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April 30, 2024
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Ketan Kashyap
What Are Several Types of Reports in Utility Management Software?

Utility tracking software minimizes waste, forecasts expenses, and enhances business decision-making with detailed reports.

Features, Benefits & Impacts of Utility Management on a Business
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April 30, 2024
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Ketan Kashyap
Features, Benefits & Impacts of Utility Management on a Business

Utility management software tracks and controls utility use, reducing waste and saving money, with features like alerts and sub-metering.

What Are the Benefits of Using a Utility Monitoring System?
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April 30, 2024
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Ketan Kashyap
What Are the Benefits of Using a Utility Monitoring System?

Utility monitoring systems manage utilities efficiently, reducing waste and costs while enhancing safety and ROI.

Energy Asset Management: A Complete guide
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April 30, 2024
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Ketan Kashyap
Energy Asset Management: A Complete guide

Energy Asset Management optimizes energy use, enhances asset performance, and meets sustainability goals.

Utility Management Software Guide: Features, Benefits, & more
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April 30, 2024
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Ketan Kashyap
Utility Management Software Guide: Features, Benefits, & more

Utility Management Software boosts efficiency and sustainability by monitoring and analyzing utility usage, reducing waste and costs.

Best Practices for Budgeting and Cost Management in Facility Maintenance
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April 17, 2024
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Jasmeet Marwah
Best Practices for Budgeting and Cost Management in Facility Maintenance

Strategic planning and data-driven decisions optimize facility maintenance, enhancing efficiency and cost management.

5 Most Common CMMS Software Mistakes That a Company Does
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January 9, 2020
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Reyajuddin
5 Most Common CMMS Software Mistakes That a Company Does

Avoiding common CMMS mistakes like unprofessional use, insufficient resources, relying on reactive maintenance, poor implementation, and unclear roles boosts efficiency.

What is the Difference between EAM and CMMS?
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December 9, 2019
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Reyajuddin
What is the Difference between EAM and CMMS?

EAM manages asset lifecycles and integrates multiple functions, while CMMS focuses on maintenance and single-site operations. Choose based on needs.

Basic Things You Need to Know About CMMS System
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December 5, 2019
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Reyajuddin
Basic Things You Need to Know About CMMS System

CMMS software tracks and manages asset maintenance, improving efficiency and reducing costs in large fleets.

How Important Maintenance Scheduling is in CMMS Software?
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July 30, 2020
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Reyajuddin
How Important Maintenance Scheduling is in CMMS Software?

CMMS software optimizes asset management and maintenance, enhancing efficiency and reliability.

5 Steps for Implementing CMMS in Growing Enterprise Business
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March 15, 2021
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Reyajuddin
5 Steps for Implementing CMMS in Growing Enterprise Business

CMMS implementation requires careful planning, data accuracy, and thorough training for success.

How CMMS Reports Can Boost the Productivity of an Organization?
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December 28, 2020
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Reyajuddin
How CMMS Reports Can Boost the Productivity of an Organization?

CMMS software enhances asset management with detailed reports aiding decision-making and improving efficiency.

How CMMS Helps in Maintenance Tracking and Budgeting?
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November 6, 2020
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Reyajuddin
How CMMS Helps in Maintenance Tracking and Budgeting?

CMMS streamlines maintenance, enhances asset longevity, and improves budgeting and tracking efficiencies.

What is CMMS Software?
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November 17, 2023
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Reyajuddin
What is CMMS Software?

CMMS streamlines maintenance management, enhances efficiency, and optimizes equipment lifespan across organizations.