#1 Leading Incident Management Software

Struggling to Manage and Resolve Incidents Efficiently?

Our intelligent incident management software helps you streamline issue reporting, automate ticket assignments, and eliminate communication gaps that slow down resolution. Gain full visibility, improve response times, and enhance accountability all through one centralized platform designed to ensure faster, more efficient incident handling across your organization.

Trusted by Leading Enterprises

Asset Infinity Partner GSK GlaxoSmithKlingAsset Infinity Partner Cushmam & WakefieldAsset Infinity Partner SpicejetAsset Infinity Partner Air India SatsAsset Infinity Partner VedantaAsset Infinity Partner Jio BPAsset Infinity Partner ZomatoAsset Infinity Partner Sun LifeAsset Infinity Partner PfizerAsset Infinity Partner KFCAsset Infinity Partner L'ORealAsset Infinity Partner RadissonAsset Infinity Partner BNP ParibasAsset Infinity Partner VodafoneAsset Infinity Partner Walmart

Scalable & Future-Ready Incident Management Software Solution

IT Support & Helpdesk Management

Simplify IT Operations with Centralized Helpdesk Automation

Faster Ticket Resolutions and Streamlined IT Support for Seamless Operations

Tired of juggling multiple support requests or losing visibility on open tickets? Infizo Desk’s incident management system software centralizes all IT incidents in one unified dashboard. Automate ticket routing, assign priorities, and resolve issues faster with intelligent workflows and SLA tracking. Your IT team gains complete visibility and control, reducing downtime and ensuring uninterrupted business performance.

Empower HR Teams with Employee-Centric Support Management

Efficient Query Handling and Data Security for Better Employee Experience

HR teams often struggle with scattered employee queries and delayed responses. Infizo Desk’s help desk software transforms employee support with automated ticketing, secure communication, and centralized data management. From onboarding issues to payroll queries, HR can efficiently handle requests while maintaining compliance and confidentiality, enhancing employee satisfaction and operational trust.

HR Support & Helpdesk Management
Finance Helpdesk & Management

Streamline Administrative Support with Smart Workflow Automation

Organized Request Handling and Quick Approvals for Smooth Operations

Administrative bottlenecks like delayed approvals or mismanaged requests slow down productivity. Infizo Desk simplifies admin operations with automated request tracking, workflow standardization, and transparent communication channels. Manage facilities, assets, and logistics efficiently with centralized visibility, ensuring timely actions, reduced clutter, and smoother internal coordination.

Proven Help Desk Excellence: Faster Resolutions, Higher Efficiency

2300+

Global organizations served

40%

Cost Savings on Operations

70%

Faster Response & Resolution

2M+

Active users
worldwide

99%

Accurate Ticket Resolutions 

60+

Countries with operational presence

Optimized Industry-Specific Incident Management System for Seamless Support

Infizo Desk delivers smart, customized solutions for every department through its advanced help desk software, ensuring faster resolutions, real-time visibility, and improved service efficiency. From IT and HR to Admin and Finance, Infizo Desk adapts to your organization’s unique workflows, minimizing response delays, preventing communication gaps, and enhancing overall support performance with intelligent automation and centralized control.

Streamlining Support with Smart Ticketing

Keep your production lines running smoothly with Infizo Desk’s unified incident management system. Resolve IT, HR, and operational issues faster, automate ticket routing, and enhance team collaboration, ensuring minimal downtime and maximum efficiency across every department.

Optimizing Asset Management in Modern Manufacturing
  • Automated ticket routing to assign issues to the right teams instantly.
  • Real-time tracking for quick resolution of production-related concerns.
  • Seamless integration with ERP and manufacturing systems.
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Enhancing Customer & Employee Support

Deliver seamless customer experiences and manage store-level or backend issues effortlessly using Infizo Desk’s powerful help desk software. Improve communication, accelerate response times, and maintain consistent service quality across all retail locations.

Streamlining Asset Management in Global Healthcare
  • Centralized ticketing for quick response to operational challenges.
  • Self-service portals to empower employees and reduce workload.
  • Omnichannel support for seamless communication across email, chat, call.
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Improving Patient & Staff Support

Ensure uninterrupted hospital operations with Infizo Desk’s intelligent incident management tool. Empower healthcare teams to track, prioritize, and resolve staff or patient-related issues quickly enhancing service delivery, compliance, and patient satisfaction.

Efficient Asset Management in Logistics & Supply Chain
  • Automated workflows to prioritize and route critical healthcare requests.
  • HIPAA-compliant security for safe and secure ticket management.
  • 24/7 helpdesk support for uninterrupted patient care.
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Efficient Ticketing for Technical Support

Optimize IT workflows, track incidents in real time, and ensure faster resolution with Infizo Desk’s comprehensive support solution. Designed for technology-driven environments, it streamlines service requests and improves technical support efficiency across teams.

Advanced Asset Management for Oil & Gas Industry
  • AI-powered automation for faster resolution of IT tickets.
  • Custom SLA tracking to ensure compliance and efficiency.
  • Seamless integrations with ITSM and asset management tools.
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Securing Compliance & Customer Support

Simplify complex support operations and ensure complete regulatory compliance. Infizo Desk helps financial institutions resolve customer queries, technical issues, and audit-related incidents with precision, transparency, and full traceability.

Smart Asset Tracking Across All Construction Projects
  • Automated compliance tracking to ensure seamless audits.
  • Multi-department collaboration for finance, HR, and IT support.
  • Secure ticketing system to protect sensitive financial data.
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Enhancing Guest & Staff Experience

Deliver outstanding guest experiences while managing internal requests effortlessly. Infizo Desk enables hotels and hospitality teams to handle guest queries, staff needs, and maintenance requests quickly ensuring smooth operations and exceptional service quality.

Maximizing IT & ITES Asset Value and Efficiency
  • Fast issue resolution for guest requests and facility management.
  • AI-powered chatbots for 24/7 customer support.
  • Seamless integration with hotel management systems.
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Upgrade from Manual Tracking to a Smart, Cloud-Based Incident Management System Today!

Key Features That Redefine Help Desk Ticketing Management

Asset Information
Manage
Tickets

Track, prioritize, and resolve support tickets effortlessly.

Check-in Check-out
User Groups
& Assignees

Organize teams and assign tickets for faster resolutions.

QR Barcode Designer
Tickets from
Emails

Convert emails into actionable support tickets automatically.

Asset Due for Retrun
SLA
Monitoring

Ensure timely responses with automated SLA tracking.

Audit & Physical Counting
Ticket Flows
using Status

Customize ticket statuses for smooth workflow automation.

RFID Handhelds
Recurring
Schedules

Automate repetitive tasks with scheduled ticket creation.

Asset Information
Manage
Tickets

Track, prioritize, and resolve support tickets effortlessly.

Check-in Check-out
User Groups
& Assignees

Organize teams and assign tickets for faster resolutions.

QR Barcode Designer
Tickets from
Emails

Convert emails into actionable support tickets automatically.

Asset Due for Retrun
SLA
Monitoring

Ensure timely responses with automated SLA tracking.

Audit & Physical Counting
Ticket Flows
using Status

Customize ticket statuses for smooth workflow automation.

RFID Handhelds
Recurring
Schedules

Automate repetitive tasks with scheduled ticket creation.

Automate Workflows and Resolve Incidents Effortlessly

Integrate Infizo Desk’s incident management system with your existing business tools to create a unified, efficient workflow. Automate ticket assignments, sync real-time data, and enhance resolution accuracy effortlessly—all while improving productivity and collaboration through a powerful help desk software built for modern teams.

Connect & Automate with Powerful Integrations

Track, Manage & Resolve Incidents On-the-Go with Our Mobile App

Stay connected to your support operations anytime, anywhere. Infizo Desk’s incident management software empowers teams to track, manage, and resolve tickets effortlessly from their mobile devices.

Start Your Free 14-Day Trial with Asset Infinity Today

Get Started in 3 Simple Steps

Sign up, set up, and take control of your ticketing and support effortlessly.

Plan EAM
Sign up

Fill in your details and start managing support tickets instantly.

1
Maintain EAM
Set Up Your Account

Customize ticket categories, configure SLAs, and automate workflows easily. 

2
Track EAM
Start Managing

Track, prioritize, and resolve tickets efficiently with seamless collaboration.

3

Partner with Infizo Desk and Empower Businesses with Smarter Support Solutions

Join hands with Infizo Desk to deliver advanced incident management software that helps organizations streamline support operations, improve efficiency, and resolve issues faster. Become a trusted partner in driving digital transformation and empower businesses to deliver exceptional service experiences with powerful help desk software built for the future.

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