Advanced Help Desk Ticketing and Incident Management Software

Streamline Help Desk Operations, Enhance Efficiency and Maximize Resolution Speed

Elevate your incident management and help desk efficiency with Infizo Desk, the leading software solution across industries. Seamlessly manage and prioritize help desk tickets with state-of-the-art features like automated categorization, intelligent ticket assignment, and comprehensive incident tracking, all designed to minimize response times and maximize operational efficiency.

Start with a 14-day free trial. No credit card required.

Incident Management System chosen by Global Leaders

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Incident Management Software Features

Asset Tracking Software - Asset Infinity

Efficiently track and manage help desk tickets with our sophisticated ticketing system software, ensuring every issue is resolved timely, enhancing customer satisfaction.

Asset Tracking Software - Asset Infinity

Assign tickets to specific user groups or individuals, streamlining ticket assignment and ensuring accountability for each action taken.

Asset Tracking Software - Asset Infinity

Automatically convert incoming emails into help desk tickets, allowing for seamless creation and integration with email communication.

Asset Tracking Software - Asset Infinity

Set service level agreements (SLAs) for ticket response and resolution times, ensuring prompt and efficient support.

Asset Tracking Software - Asset Infinity

Tailor business hours to match your organization’s unique operational timetable, including multiple shifts, weekends, or 24/7 support scenarios

Asset Tracking Software - Asset Infinity

Use one-time passwords (OTPs) for secure and authorized ticket closure, adding an extra layer of security and trust to the resolution process.

Asset Tracking Software - Asset Infinity

Track and refresh ticket status in real-time to provide transparent insight into progress and resolution, while establishing a sequential pathway for tickets based on their next status.

Asset Tracking Software - Asset Infinity

Categorize activities within the maintenance management system to enhance organization and management of work-related tasks.

Asset Tracking Software - Asset Infinity

Manage recurring schedules for maintenance or support activities, ensuring efficient and timely execution.

Asset Tracking Software - Asset Infinity

Create and manage work orders within our CMMS, streamlining the assignment, tracking, and completion of tasks.

Asset Tracking Software - Asset Infinity

Efficiently manage and track related support requests with interconnected parent and child tickets for streamlined resolution.

Asset Tracking Software - Asset Infinity

Keep a detailed calendar for planned maintenance activities, improving planning and resource allocation.

Asset Tracking Software - Asset Infinity

Systematically document and examine the root causes of tickets post-closure to enhance understanding and prevent future occurrences.

Asset Tracking Software - Asset Infinity

Record completed tasks, providing a historical record for performance analysis and reporting.

Asset Tracking Software - Asset Infinity

Automate and standardize workflows within our CMMS solution, ensuring efficient collaboration and process efficiency.

Asset Tracking Software - Asset Infinity

Automate and standardize workflows within our CMMS solution, ensuring efficient collaboration and process efficiency.

Asset Tracking Software - Asset Infinity

Access detailed descriptions and specifications of inventory items effortlessly, facilitating efficient inventory management with our inventory tracking system.

Asset Tracking Software - Asset Infinity

Efficiently track and manage inventory across multiple locations or stock points, ensuring accurate stock visibility & streamlined management

Asset Tracking Software - Asset Infinity

Simplify the process of adding, relocating, and drawing items from stock for sales or internal use through a user-friendly interface

Asset Tracking Software - Asset Infinity

Import large quantities of item data seamlessly, saving time and ensuring accuracy in inventory management with our inventory management system.

Asset Tracking Software - Asset Infinity

Optimize inventory tracking and management by effectively identifying items through RFID technology, enhancing efficiency

Asset Tracking Software - Asset Infinity

Streamline checkout processes by leveraging RFID technology for quick and accurate item identification and transaction processing

Asset Tracking Software - Asset Infinity

Prevent stockouts by setting minimum stock levels and receive automatic alerts or reorder recommendations when levels dip below the specified threshold, facilitating proactive inventory management with our inventory tracking system

Asset Tracking Software - Asset Infinity

Enhance accuracy and efficiency in stock audits through automated physical counting and verification processes, ensuring accurate inventory counts

Asset Tracking Software - Asset Infinity

Generate comprehensive reports and analyze inventory data to gain insights into inventory performance and make informed decisions

Asset Tracking Software - Asset Infinity

Predict future inventory needs based on historical data and market trends, facilitating proactive decision-making & inventory optimization

Asset Tracking Software - Asset Infinity

Manage inventory across international locations efficiently, considering varying regulations, currencies, and logistical challenges

Asset Tracking Software - Asset Infinity

Manage user access and ensure data security with role-based permissions, safeguarding sensitive inventory information with our inventory management software

Asset Tracking Software - Asset Infinity

Streamline communication and transactions with suppliers for efficient replenishment and inventory management with our inventory tracking system.

Asset Tracking Software - Asset Infinity

Empower users to submit requests for specific items or select from a predefined catalogue of asset types using Infizo Stock's inventory management tool

Asset Tracking Software - Asset Infinity

Employ RFID Fixed Readers within our inventory management system to effectively monitor inventory entry, exit, and location

Simple Pricing. No Surprises.

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Bronze

55,000/yr

₹ 5,000 per month
Get Started
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Silver

1,65,000/yr

₹ 15,000 per month
Get Started
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Enterprise
Custom Price
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Check out our Pricing page for complete details

Proactive Maintenance to Prevent Downtime

Infizo Desk's maintenance management capabilities are designed to prevent issues before they occur. Schedule regular maintenance activities and track their completion to reduce the likelihood of unexpected downtime.

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Scheduled Maintenance Alerts
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Automate maintenance notifications to ensure that all preventive tasks are performed on time.

efficient data capture
Maintenance Tracking
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Keep a detailed log of maintenance activities to predict and prevent future system issues.

efficient data capture
Downtime Analysis
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Analyze incident patterns to schedule maintenance proactively, reducing the risk of operational disruptions

Comprehensive Incident Management for Rapid Resolution

With Infizo Desk, tackle incidents head-on with an organized approach. The system’s robust incident management tools enable you to categorize, prioritize, and resolve issues swiftly, ensuring minimal impact on your business.

rfid enhanced efficiency
Incident Categorization
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Automatically sort incidents into categories for easier management and resolution.

realtime inventory insights
Priority-Based Queuing
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Arrange tickets by priority level, ensuring that critical issues are addressed promptly.

comprehensive inventory visibility
Resolution Tracking
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Follow incidents from start to finish with a clear, auditable trail, leading to faster and more reliable resolution outcomes.

Automation to Drive Productivity

Leverage the power of automation with Infizo Desk to enhance your help desk's productivity. Automate repetitive tasks, streamline ticket routing, and free up valuable time for your team to focus on more strategic initiatives.

upto date inventory tracking
Automated Ticket Routing
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Direct tickets to the appropriate personnel without manual intervention, ensuring faster response times.

automated reorder notifications
Repetitive Task Automation
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Eliminate manual processes by automating common tasks, reducing the scope for errors and saving time.

regular stock audits
Customizable Automation Rules
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Create custom rules tailored to your specific workflow requirements, increasing efficiency across your support operations.

Mobile App: Incident Management On-The-Go

Manage incidents effortlessly, even while on the move, with Infizo Desk’s dedicated mobile app, ensuring a responsive and efficient helpdesk system anywhere, anytime.

Access critical incident details at your fingertips for informed decision-making.

Perform all incident-related actions in one centralized location for streamlined management.

Use dashboards tailored for Admin and Staff for enhanced clarity and usability.

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Infizo Desk is a leading Incident Management Software trusted by world's renowned brands

"Infizo has helped us in aligning our IT and admin assets. All our assets are now tagged, correctly identified, and automatically audited every 6 months!"

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Charles Miller
Asset Manager with a leading Airlines

"Infizo has helped us in aligning our IT and admin assets. All our assets are now tagged, correctly identified, and automatically audited every 6 months!"

client logos
Charles Miller
Asset Manager with a leading Airlines