Optimizing Equipment Maintenance with Infizo Desk: Ensuring Readiness for Any Breakdown

For any organization, it is crucial to be prepared for unexpected breakdowns and serious situations. Breakdown maintenance is a vital strategy for managing accidental equipment failures effectively. The simplest maintenance strategy for any industry is 'Breakdown Maintenance.'

What is Breakdown Maintenance?

Breakdown maintenance involves running assets until they fail, at which point maintenance is performed to restore functionality. This approach is common where equipment failure does not severely impact productivity. However, most breakdown maintenance is unplanned, occurring due to unexpected incidents. For example, when a crucial machinery part breaks, urgent maintenance is needed to resume operations.

Some scenarios where breakdown maintenance is appropriate include:

- When equipment cannot be repaired.

- When assets have easily replaceable parts.

- For non-critical equipment like hand tools.

- For disposable or end-of-lifespan assets like batteries and high-flow pumps.

Types of Breakdown Maintenance

Planned Breakdown Maintenance

Planned breakdown maintenance involves preparing for potential failures in advance. Equipment runs until it fails under a 'run to failure' (RTF) strategy. This approach lowers maintenance costs but requires careful documentation and regular checks to ensure effectiveness. Infizo Desk's helpdesk and ticketing software can track and manage these maintenance activities efficiently.

Unplanned Breakdown Maintenance

This occurs when equipment fails unexpectedly, leading to unplanned downtime. Organizations must allocate resources to handle these incidents promptly. Infizo Desk provides real-time tracking and alerts to manage unplanned breakdowns effectively.

‍

Causes of Breakdowns and Prevention

Improper Maintenance

Neglecting regular maintenance tasks like greasing parts, tightening bolts, and cleaning can lead to equipment failure. Infizo Desk's preventive maintenance features ensure that all necessary maintenance tasks are scheduled and tracked, preventing downtime.

Overuse of Machines

Overworking equipment can cause wear and tear. Infizo Desk helps monitor usage patterns and alerts for scheduled rest periods to prevent overuse.

Failure to Replace Worn Parts

Not replacing worn parts can lead to hazardous incidents. Infizo Desk tracks part usage and schedules replacements to maintain safety and functionality.

Misaligned Fasteners

Misaligned fasteners can cause belt or chain breakage. Regular inspections and timely adjustments tracked through Infizo Desk can prevent these issues.

Improper Storage

Poor storage conditions can lead to equipment damage. Infizo Desk helps manage storage protocols and schedules regular inspections to ensure proper storage conditions.

Weather-Related Issues

Harsh weather conditions can strain equipment. Infizo Desk schedules maintenance checks to prepare equipment for varying weather conditions.

Ignoring Warning Signals

Equipment often provides visual or audible warnings before failure. Infizo Desk captures these signals and triggers maintenance actions to prevent breakdowns.

Other Types of Maintenance to Prevent Incidents

Reactive Maintenance

Conducted after equipment failure, reactive maintenance restores functionality. Infizo Desk ensures quick response times to minimize downtime.

Preventive Maintenance

Regular maintenance to prevent breakdowns. Infizo Desk's preventive maintenance module schedules and tracks all maintenance activities to extend equipment lifespan.

Periodic Maintenance (Time-Based)

Regularly scheduled inspections and maintenance tasks. Infizo Desk helps manage these schedules and tracks compliance.

Condition Monitoring

Monitoring equipment condition in real-time to prevent failures. Infizo Desk integrates with condition monitoring tools to provide actionable insights.

Advantages and Disadvantages of Breakdown Maintenance

Advantages:

- Minimizes maintenance costs by reducing unnecessary maintenance.

- Lowers costs of replacing disposable items.

- Requires minimal staffing and is easy to manage.

Disadvantages:

- Not suitable as a primary safety measure.

- Safety risks with unplanned failures.

- Potentially high costs for failed parts.

- Requires precise planning and execution.

Understanding Tickets and the Ticketing System

What is a Ticket?

A ticket is a document that contains information about a problem or query, its status, and additional details. End-users raise tickets when they encounter issues, which are then analyzed and resolved by support agents.

What is a Ticketing System?

A ticketing management system is a help desk solution that centralizes customer support requests from various channels. Infizo Desk's ticketing system captures, tracks, and manages these requests efficiently, ensuring timely resolution and improved customer support.

Key Functionalities of Infizo Desk's Ticketing Management System:

- Centralized repository for requests.

- Creating tickets through email and online forms.

- Automated responses.

- Single point of contact between service provider and consumer.

- Visibility into ticket status.

- Reporting data and analytics.

Why Your Business Needs Infizo Desk's Ticketing Management System

For businesses offering IT support or tracking user requests, a ticketing management system is essential for speedy resolution of queries. Infizo Desk provides transparency, ensuring that support issues are managed efficiently. It supports teams and individual agents, offering a unified interface for requestors to interact and resolve issues.

Conclusion

Unexpected equipment failures can have disastrous consequences. To secure your business, implementing a system that captures data and manages equipment systematically is essential. While breakdown maintenance is an option, planned maintenance ensures secure operations. Infizo Desk's incident management software enhances organizational productivity and business growth by providing comprehensive solutions for equipment maintenance and support management.