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Ticket Management Features
Streamline ticket creation, tracking, and resolution with customizable workflows, SLA monitoring, and comprehensive ticket categorization for efficient support management.
Manage Tickets
Efficiently track and manage help desk tickets with our sophisticated ticketing system software, ensuring every issue is resolved timely, enhancing customer satisfaction.
User Groups & Assignees
Assign tickets to specific user groups or individuals, streamlining ticket assignment and ensuring accountability for each action taken.
Tickets From Emails
Automatically convert incoming emails into help desk tickets, allowing for seamless creation and integration with email communication.
SLA Monitoring
Set service level agreements (SLAs) for ticket response and resolution times, ensuring prompt and efficient support.
Ticket Flows using Status
Track and refresh ticket status in real-time to provide transparent insight into progress and resolution, while establishing a sequential pathway for tickets based on their next status.
Ticket Types
Categorize activities within the maintenance management system to enhance organization and management of work-related tasks.
Linked Tickets
Efficiently manage and track related support requests with interconnected parent and child tickets for streamlined resolution.
OTP For Closure – Closure Confirmation Code
Use one-time passwords (OTPs) for secure and authorized ticket closure, adding an extra layer of security and trust to the resolution process.
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