Advanced Help Desk Ticketing and Incident Management Software

Streamline Help Desk Operations, Enhance Efficiency and Maximize Resolution Speed

Elevate your incident management and help desk efficiency with Infizo Desk, the leading software solution across industries. Seamlessly manage and prioritize help desk tickets with state-of-the-art features like automated categorization, intelligent ticket assignment, and comprehensive incident tracking, all designed to minimize response times and maximize operational efficiency.

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Incident Management System chosen by Global Leaders

Incident Management Software Features

Asset Tracking Software - Asset Infinity

Manage Tickets

Efficiently track and manage help desk tickets with our sophisticated ticketing system software, ensuring every issue is resolved timely, enhancing customer satisfaction.

User Groups & Assignees

Assign tickets to specific user groups or individuals, streamlining ticket assignment and ensuring accountability for each action taken.

Tickets From Emails

Automatically convert incoming emails into help desk tickets, allowing for seamless creation and integration with email communication.

SLA Monitoring

Set service level agreements (SLAs) for ticket response and resolution times, ensuring prompt and efficient support.

Business Hours

Tailor business hours to match your organization’s unique operational timetable, including multiple shifts, weekends, or 24/7 support scenarios

OTP For Closure

Use one-time passwords (OTPs) for secure and authorized ticket closure, adding an extra layer of security and trust to the resolution process.

Ticket Flows using Status

Track and refresh ticket status in real-time to provide transparent insight into progress and resolution, while establishing a sequential pathway for tickets based on their next status.

Ticket Types

Categorize activities within the maintenance management system to enhance organization and management of work-related tasks.

Recurring Schedules

Manage recurring schedules for maintenance or support activities, ensuring efficient and timely execution.

Work Orders

Create and manage work orders within our CMMS, streamlining the assignment, tracking, and completion of tasks.

Linked Tickets

Efficiently manage and track related support requests with interconnected parent and child tickets for streamlined resolution.

Maintenance Calendar

Keep a detailed calendar for planned maintenance activities, improving planning and resource allocation.

RCA Analysis

Systematically document and examine the root causes of tickets post-closure to enhance understanding and prevent future occurrences.

Activities Completed

Record completed tasks, providing a historical record for performance analysis and reporting.

Workflows

Automate and standardize workflows within our CMMS solution, ensuring efficient collaboration and process efficiency.

Budgets for Services

Automate and standardize workflows within our CMMS solution, ensuring efficient collaboration and process efficiency.

Item Information

Access detailed descriptions and specifications of inventory items effortlessly, facilitating efficient inventory management with our inventory tracking system.

Stock Points

Efficiently track and manage inventory across multiple locations or stock points, ensuring accurate stock visibility & streamlined management

Add, Move & Draw

Simplify the process of adding, relocating, and drawing items from stock for sales or internal use through a user-friendly interface

Bulk Upload Inventory

Import large quantities of item data seamlessly, saving time and ensuring accuracy in inventory management with our inventory management system.

RFID Handhelds

Optimize inventory tracking and management by effectively identifying items through RFID technology, enhancing efficiency

RFID Checkout

Streamline checkout processes by leveraging RFID technology for quick and accurate item identification and transaction processing

Minimum Stock Levels

Prevent stockouts by setting minimum stock levels and receive automatic alerts or reorder recommendations when levels dip below the specified threshold, facilitating proactive inventory management with our inventory tracking system

Stock, Audits, Verification

Enhance accuracy and efficiency in stock audits through automated physical counting and verification processes, ensuring accurate inventory counts

Reporting & Analytics

Generate comprehensive reports and analyze inventory data to gain insights into inventory performance and make informed decisions

Forecasting & Demand Planning

Predict future inventory needs based on historical data and market trends, facilitating proactive decision-making & inventory optimization

Global Distribution Centers

Manage inventory across international locations efficiently, considering varying regulations, currencies, and logistical challenges

User Permissions & Security

Manage user access and ensure data security with role-based permissions, safeguarding sensitive inventory information with our inventory management software

Supplier Management

Streamline communication and transactions with suppliers for efficient replenishment and inventory management with our inventory tracking system.

Item Requests

Empower users to submit requests for specific items or select from a predefined catalogue of asset types using Infizo Stock's inventory management tool

RFD Fixed Readers

Employ RFID Fixed Readers within our inventory management system to effectively monitor inventory entry, exit, and location

Proactive Maintenance to Prevent Downtime

Infizo Desk's maintenance management capabilities are designed to prevent issues before they occur. Schedule regular maintenance activities and track their completion to reduce the likelihood of unexpected downtime.

Scheduled Maintenance Alerts

Automate maintenance notifications to ensure that all preventive tasks are performed on time.

Maintenance Tracking

Keep a detailed log of maintenance activities to predict and prevent future system issues.

Downtime Analysis

Analyze incident patterns to schedule maintenance proactively, reducing the risk of operational disruptions

Comprehensive Incident Management for Rapid Resolution

With Infizo Desk, tackle incidents head-on with an organized approach. The system’s robust incident management tools enable you to categorize, prioritize, and resolve issues swiftly, ensuring minimal impact on your business.

Incident Categorization

Automatically sort incidents into categories for easier management and resolution.

Priority-Based Queuing

Arrange tickets by priority level, ensuring that critical issues are addressed promptly.

Resolution Tracking

Follow incidents from start to finish with a clear, auditable trail, leading to faster and more reliable resolution outcomes.

Automation to Drive Productivity

Leverage the power of automation with Infizo Desk to enhance your help desk's productivity. Automate repetitive tasks, streamline ticket routing, and free up valuable time for your team to focus on more strategic initiatives.

Automated Ticket Routing

Direct tickets to the appropriate personnel without manual intervention, ensuring faster response times.

Repetitive Task Automation

Eliminate manual processes by automating common tasks, reducing the scope for errors and saving time.

Customizable Automation Rules

Create custom rules tailored to your specific workflow requirements, increasing efficiency across your support operations.

Mobile App: Incident Management On-The-Go

Manage incidents effortlessly, even while on the move, with Infizo Desk’s dedicated mobile app, ensuring a responsive and efficient helpdesk system anywhere, anytime.

Access critical incident details at your fingertips for informed decision-making.

Perform all incident-related actions in one centralized location for streamlined management.

Use dashboards tailored for Admin and Staff for enhanced clarity and usability.

Infizo Desk is a leading Incident Management Software trusted by world's renowned brands

"Infizo has helped us in aligning our IT and admin assets. All our assets are now tagged, correctly identified, and automatically audited every 6 months!"

Charles Miller

Asset Manager with a leading Airlines

It is a unique cloud based solution. Very rich functionalities and features fits to all industries. The support and onboarding have been very good

Catherine Lim

Chief Executive Officer

"We are now able to track each and every asset in organization very effectively. The reminders and alert facility is very useful for receiving the asset back issued for definite time period."

Jitendra B.

CIO with a leading IT company

Infizo Products

Asset Infinity

Asset Tracking & Asset Management

Stock

Inventory and Stock Management

Desk

Helpdesk & Ticketing Management

Procure

Purchase & Procurement Management

Usage

Utility Management Software

Builder

No code, Low code Application Builder

Infizo Bundles

CMMS

Computerized Maintenance Management

Warehouse

Specialized Warehouse Management

Audit

Asset and Inventory audit & verification